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Knowledgebase
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Where Can I find Support?
Posted by Ben Fleeson on 21 June 2011 09:25 AM
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We do try to make it as easy as possible for customer to find solutions in the helpdesk as this self-service approach normally allows you to find the answer quicker, and get on with what you want to be doing - Creating websites. :) The options here are:
However, we know that there will be times when the answer is not there, or needs more explanation. When this happens you can raise a ticket at any time by emailing support@intellimon.com or logging in to our helpdesk system and raising a ticket there. You can find our new helpdesk system at: intellimon.helpserve.com When the self-help options are incomplete, or needing more explanation, we flag these issues to be included or improved. :) If you have any suggestions on how you would like to see the XSitePro & intellimon support improved, then I am very interested in hearing about your thoughts. You can email me directly at: ben@xsitepro.com | |
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